Jim handles Headlines' financial and administrative details, from pensions and health insurance to appointment scheduling and product sales. On most days at Headlines, Jim anchors the reception desk, fields phone calls, and works with the sales people who supply the salon with its many professional hair care products.

"What I love most about this business," Jim reflects, "is watching the daily metamorphosis. Clients walk in our door one way--then they walk out another. It's more than a change in hair style. It's a change in countenance. They're smiling. They're standing taller. Sometimes, they're beaming. It's a wonderful thing to witness."